NautaDutilh has established a LEAN Academy. The firm’s staff is learning the principles of the LEAN Six Sigma Methodology, which focuses on the continuous improvement of work processes and performance. The overall aim is to offer clients better value. Client satisfaction is a priority at NautaDutilh, an attitude that will be reaffirmed in the years ahead by the growing number of staff members who are well versed in the LEAN Six Sigma Methodology.
“We are using LEAN Six Sigma to continuously improve our value for clients,” says Erik Geerling, chairman of NautaDutilh’s Executive Board. “The LEAN Six Sigma Methodology takes a refreshing look at existing work processes and reveals where we can add value. Both our clients’ and NautaDutilh’s processes are closely aligned and preferably form a perfect match. By applying the LEAN Six Sigma philosophy in our relationships with clients, we can harmonise work processes on both sides.” NautaDutilh intends to invite a number of clients to LEAN Six Sigma workshops in the near future.
Ebbo Haantjes, who heads NautaDutilh's Legal Support & Services Department, adds: “In essence, the point is to minimise activities that have no direct added value for our clients as much as possible.” The NautaDutilh LEAN Academy is managed by Ebbo and Professional Support Lawyer Laurens Braaksma. Both have the coveted Black Belt, the highest level of certification in the LEAN Six Sigma Methodology. “Once we eliminate non-value adding activities, the process gains speed and efficiency. In the LEAN Six Sigma philosophy, that happens in increments. A steady stream of simple, rapid advances speeds up the improvement process and leads to a better cumulative result. It's a continuous process of infinite improvement.”
In NautaDutilh’s own practice, the LEAN Six Sigma Methodology has inspired the introduction of a new position: Professional Support Officer, whose work consists exclusively of monitoring the firm’s processes.