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  • 04-02-2016

On 9 January 2016, Regulation (EC) No 524/2013 entered into effect. This regulation supplements Directive 2013/11 on alternative dispute resolution for consumer disputes and reflects the European legislature's will to better structure the available means of alternative dispute resolution and ensure that European consumers have straightforward access to these means.  It will apply to the out-of-court resolution of contractual disputes between consumers residing in and traders established in the EU.

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